PRIVACY POLICY

Last updated: 13 July 2026

Supervisor Academy respects your privacy and is committed to protecting your personal information.

1. Who we are

Supervisor Academy is a registered trademark and trading name of Fastpaced Lean Coaching Ltd, United Kingdom.

For data protection purposes, we are the controller of your personal information.

Contact us at: info@supervisor.academy

2. Information we collect

We may collect:

  • your name, job title and organisation;

  • your email address, telephone number and postal address;

  • course bookings, attendance and certification information;

  • payment and invoicing information;

  • messages, enquiries and feedback;

  • marketing preferences; and

  • technical information about how you use our website, including information collected through cookies.

We normally collect this information directly from you, your employer or the organisation booking training on your behalf.

3. How we use your information

We use personal information to:

  • respond to enquiries;

  • provide training, consultancy and related services;

  • administer bookings, qualifications and certificates;

  • manage contracts, payments and business records;

  • improve our website, courses and services;

  • send relevant news or marketing where permitted; and

  • meet our legal and regulatory obligations.

Our lawful bases are:

  • contract, where the information is needed to provide our services;

  • legitimate interests, where necessary to operate and improve our business;

  • legal obligation, where the law requires us to keep or use information; and

  • consent, where you have actively agreed, including where consent is required for marketing or optional cookies.

You may withdraw your consent at any time.

4. Sharing your information

We may share information with trusted service providers that support our business, including website, email, payment, accounting, training and information technology providers.

We may also share information where required by law or in connection with a business sale or reorganisation.

We do not sell your personal information.

5. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and certification requirements. We securely delete or anonymise information when it is no longer required.

6. Your rights

Depending on the circumstances, you may have the right to:

  • access your personal information;

  • correct inaccurate information;

  • request deletion or restriction;

  • object to certain uses of your information;

  • receive or transfer certain information; and

  • withdraw consent.

You also have an absolute right to object to your information being used for direct marketing.

To exercise your rights, contact us using the details above. We may need to confirm your identity before responding.

7. Cookies

Our website may use essential cookies and, with your permission, optional analytics or marketing cookies. Further information is provided through our cookie notice or cookie settings.

8. Complaints

Please contact us first if you have concerns about how we use your information.

You may also complain to the Information Commissioner’s Office, the United Kingdom’s data protection regulator.

If you are located in the European Economic Area, you may also contact the data protection authority in your country.

9. Changes to this policy

We may update this policy when our services, practices or legal obligations change. The latest version will be published on our website.